Website: https://www.chapelphysiotherapyclinic.co.uk
This Privacy Policy explains how Chapel Physiotherapy Clinic (“we”, “our”, or “us”) collects, uses, and protects any personal information that you provide when using our website.
We are committed to safeguarding your privacy. If we ask you to provide certain information by which you can be identified, you can be assured it will only be used in accordance with this Privacy Policy.
This policy may be updated occasionally. Please review this page regularly to ensure you are happy with any changes.
We may collect and process the following data:
Name and payment details
Contact details including email address and phone number
Demographic information such as postcode, preferences and interests
Information related to customer feedback, surveys or special offers
Technical data including browser type, IP address, and device type
When visitors leave comments on our site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.
An anonymised string (hash) created from your email address may be used with the Gravatar service to check if you’re using it. Gravatar’s privacy policy is available here: https://automattic.com/privacy. After your comment is approved, your profile picture may be visible to the public alongside your comment.
If you upload images to our website, avoid including embedded location data (EXIF GPS). Other users may be able to download and extract this data.
We collect this information to understand your needs and provide you with the best possible service. Specifically, we use your information to:
Process appointments and payments
Maintain internal records
Improve our services and website experience
Contact you via email or phone regarding your enquiries or appointments
Send occasional promotional emails about services or offers (if you’ve opted in)
Conduct market research and customise our website to your interests
We retain contact form submissions for a period suitable for customer service but do not use this information for marketing unless explicitly consented.
We are committed to protecting your data. Suitable physical, electronic, and managerial procedures are in place to safeguard and secure the information we collect online.
Cookies are small files placed on your device to improve your website experience. We use cookies to:
Analyse web traffic
Identify which pages are useful
Tailor content based on your preferences
You can choose to accept or decline cookies. Most browsers accept cookies automatically, but you can modify your settings to decline them if preferred. Declining cookies may impact your experience on our website.
Some cookies are set to remember your login details, preferences, and screen display options. These typically expire after a set time (e.g., login cookies after 2 days, screen options after 1 year).
Our site may include embedded content (e.g., videos, images, articles) from other websites. This content behaves as if you’ve visited the external site directly, which may collect data, use cookies, and track your interaction.
We may also link to other websites. Once you leave our site, we are not responsible for the protection of any information you provide to those third-party sites. Please check their privacy policies separately.
We may analyse user behaviour to better understand interests and improve services. This may involve creating anonymised profiles based on browsing behaviour.
By us: We may use your data to show relevant adverts on our own and third-party websites.
By third parties on our site: Some third-party advertisers may use cookies or beacons to serve targeted ads.
On other sites: Your information may be shared with third parties for cross-platform advertising (with consent).
You can:
Opt out of direct marketing by ticking the relevant box on forms or contacting us
Request a copy of the personal information we hold about you under the Data Protection Act 2018
Request that we correct or delete any inaccurate or incomplete data
Request data export or erasure (excluding data we must retain for legal or administrative reasons)
If you’ve left comments or registered on our site, you can request a file of the personal data we hold, or request deletion of your data. Site admins may also access and edit user information if needed.
If you have any questions about this privacy policy or wish to make a data request, please contact us through our website: